Shipping policy

We typically dispatch orders within 3-5 business days from the receipt of the order unless specified by us. You will receive an email once your order has been shipped. Once shipped, please allow approx. 5 to 7 business days for your order to arrive with standard shipping. 

Currently Estaa Handmade is a very small business, run by a small team. It takes a little while to process the orders and get everything shipped out but we are constantly working towards shipping out your orders at the earliest.

If you need any assistance with regards to the shipment of your order or delivery please email us at estaa.handmade@gmail.com

Delivery delays, loss of parcel and damages. 

We use reliable shipping vendors and a shipping aggregator for our shipments via courier. Please note, we are not a courier company, therefore we are not liable in anyway for delays in delivery of your order. If your order has not reached you within the estimated time that your tracking details contain, you need to get in touch with us via email and to share the necessary details as soon as possible. We will work with the shipping aggregator to ensure your order is delivered at the earliest. 

In case you have received an intimation that your parcel has been delivered but you have not received it, you must get in touch with us immediately via email.  In such cases, time is of the essence and we have to inform our shipping aggregator about this case for them to investigate the issue. The shipping aggregator gives us up to 48 hours to claim an issue with a delivery. Post 48 hours, they mark the case as closed and will not open it under any circumstances. If you get in touch with us 48 hours after the shipment is claimed as delivered, we will not be liable to the loss of this product. We will be unable to refund or replace your product since there is no way for us to verify if the shipment was delivered at all or not. 

In case you have received a damaged parcel, please shoot an unedited unboxing video of the damaged box and products and share it with us immediately. We will then be able to take it up with the shipping aggregator. If more than 48 hours pass after receiving such a parcel, we will not be not be liable to the damaged products or box. We will be unable to refund or have your product returned to us as we will not be able to take it up with the courier company.